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Escalations -- Jan 14 2012, 5:39 PM
If the triage process determines that your support issue is "Break/Fix" or "Business Down" in nature, the triage queue will bump it up to the Priority Queue.
About TRIAGE... -- Oct 25 2011, 9:47 PM
How the Triage process works
Bookmark our new Support Desk! -- Oct 25 2011, 9:19 PM
This is our new 2012 web-based Support Desk. It's easy to find!
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